POLICY & EXPECTATIONS
RMA requests must be submitted to MDT Technical Support by calling our toll free number at +1 855-638-6384 with the selection option of 1 – Product Returns.
- Customer must issue Purchase Order (PO) for authorizing $250 fee for the RMA. This will cover the cost to return the product back to MDT, and labor involved in doing the RMA assessment
- Email will be sent to the customer with instructions on returning the product to MDT.
- Customers have 30 days to ship the item(s) to MDT before the RMA becomes expired.
- In the event that the RMA expires, MDT will automatically close it without notification.
- These expectations are for ALL return types (Repair/Certification & Credit)
- Materials identified to be covered under warranty will require an MDT assessment through the above steps prior to any replacement / credits to be issued.
Should the instructions not be followed it may cause a delay in processing your
BASIC RETURN TYPES
CREDIT
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When MDT recieves the material, we will complete an RMA Assessment. The assessment will validate material quantity and condition for the credit to be approved and issued.
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Depending on the reason for the return and the length since the original sale, a re-stocking fee of 20% may apply and be deducted out of the credit issued.
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REPAIR
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When MDT recieves the material, we will complete an RMA Assessment. The assessment will then allow us to develop a repair quote. This will be sent to the customer to authorize under the original PO that was issued for the return. This quote will include total repair costs & estimated freight.
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Customer have 30 days to provide an updated PO that covers the repair costs and estimated freight.
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Customers that fail to provide an updated PO within 30 days, may be charged the $250 assessment fee and have the material scrapped.
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